In many hospitals, the patient journey remains a true black box. From the moment of admission to discharge, each patient goes through a path full of clinical decisions, waiting times, tests, and treatments. However, in practice, this process is often fragmented, hard to see, and difficult to analyze.
Common questions arise:
- Where do delays occur?
- Are protocols being followed correctly?
- What happens between each step of the care process?
Medical centers face several challenges in managing the patient journey:
- Protocol compliance: Protocols are not always followed to the letter, creating deviations that affect the quality of care.
- Treatment delays: The time between diagnosis and treatment is often excessive, directly impacting the patient experience.
- Follow-up after discharge: Lack of continuity in care contributes to avoidable readmissions.
- Critical point saturation: Emergency departments and other services often become overcrowded, making resource management difficult.
- Patient disconnection: Many patients feel uninformed and disconnected from their care, unsure of where they are in the process or what to expect next.
With SALUSBENCH, Inverbis Analytics’ process mining solution, these mysteries become clear. This solution allows hospitals to reconstruct the real patient journey from digital traces while always respecting privacy.
Hospitals can:
✅ Detect bottlenecks and clinical deviations
✅ Simulate future scenarios to anticipate improvements
✅ Visualize the complete process and make evidence-based decisions
✅ Empower patients with clear information about their care
✅ Compare processes between centers ethically and safely
The result is clear: more efficient processes, more humane care, and smarter decisions. Transforming the patient journey is not just a technical matter; it is a commitment to transparency, quality, and continuous improvement.
This project has been funded by the Ministry for Digital Transformation and the Civil Service, within the framework of the Recovery, Transformation and Resilience Plan – funded by the European Union – NextGenerationEU.
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