One of the most challenging and recurring debates in the digital and software economy is determining—deciding, recognizing, considering (getting it right!)—whether, when facing an innovation, we are looking at a service or simply a feature. At least when it comes to...
Accessing and transforming data can no longer be a barrier to carrying out process mining. Several readers and friends of Inverbis might say: "Don’t get ahead of yourselves." Yes, it's true that reviewing database tables and building a trace that goes from one point...
Since Inverbis was just a proto-company, our thinking around process mining has focused on understanding how data should be captured and what data models best support each process—so we can automate insights for improvement. Let us explain: process mining inevitably...
Process mining means transparency. It’s about becoming aware of how work is really done and, from there, optimizing, redesigning the process, automating, preventing, and avoiding inefficiencies. Getting used to this—especially when none of our system structures or...
Sapere aude—the old Latin aphorism we were taught in schools and universities as a motto of the Enlightenment, the "Age of Reason"—should never lose its relevance. Perhaps it never has. But it certainly hasn't lost its place as a proclamation of good intentions, nor...
The feature that usually turns out to be the real eye opener for managers to the potential of process mining is the possibility of comparing how the same process is executed by different actors (teams, offices, geographies, or any business unit you can imagine). It is...
